Managing Negativity at Work

My afternoon session was called Managing Negativity at Work with Lauren Burnett as the speaker who owns her own business Center for Inner Quality.

This was an interactive session and helped us use the 6 second rule to control ourselves and manage others. She showed us the neutral position, space control, and how to control our breathing so we could manage ourselves, others and to take charge of situations.

We also talked about the four types of people in the workplace and patrons that come into our libraries and how to understand and what to do about them.

Stable- Passive-Aggressive people
Thorough-Precise, nit-pickers
Emotional-Drama queens
Pusher-Initiates action, want quick decisions

It is always good to have tools in your tool box of how to deal with difficult people and to diffuse situations. Make people more accountable for their actions and how to change them for a better work environment. As we all know these people drain all of the people around them and make for a difficult place to work and to visit.

Remember the calmest person is the most competent.